Support shaped around you.
Tell us what makes communication easier and we will record it, so you do not have to explain it every time you contact us.
Documents in another format
Large print, plain text or another reasonable format, provided free of charge.
A nominated helper
With your permission, someone you trust can manage your account or discuss it with us.
Priority fault handling
If you depend on your connection for health or safety reasons, tell us and we will record it.
Emergency call resilience
If you rely on your home phone to call 999, we will assess a suitable back-up solution for power cuts.
How to ask
Call 020 8050 8833 during opening hours or email help@avanticomms.co.uk with the subject “Extra support”. Sensitive information you share is recorded separately and only seen by the staff who need it.
Our website
We aim to meet WCAG 2.2 AA. The site is operable by keyboard, works at 200% zoom, respects reduced-motion settings and does not rely on colour alone to convey status. If you find something that does not work for you, tell us and we will fix it.