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Connect the router to your master socket, wait for the status light to settle, then join the Wi-Fi network printed on the base of the unit.

Your service usually goes live during the working day. You do not need to be at home unless an engineer visit was booked.

Your plan speed is measured at the router. Walls, distance and older devices reduce what each device actually receives.

Move the router to an open, central position at waist height, away from TVs and mirrors, before adding extra hardware.

Your phone plugs into the router rather than the wall socket. Calls travel over your broadband connection.

Number transfer is possible in many cases but is subject to checks with your current provider. We confirm before your switch date.

For eligible residential switches, no. We contact them for you under One Touch Switch.

Your first bill covers the period from activation. After that, billing runs monthly on the same date.

Tell us as early as you can. We check availability at the new property and arrange the changeover.

Ask us and we will provide your documents in a suitable alternative format at no charge.

Use the complaints form, email or phone. We log the date and give you a reference so it can be tracked.