Complaints

If we get it wrong, tell us.

Complaints do not go into a marketing inbox. They are logged with a date, an owner and a reference you can quote.

Complaint form

Other ways to complain

Email
help@avanticomms.co.uk
Phone
020 8050 8833
Post
128 City Road, London, United Kingdom, EC1V 2NX

What happens next

  1. We acknowledge your complaint and record the date it was raised.
  2. An owner investigates and keeps you updated.
  3. We tell you our decision and what we will do about it.
  4. If we cannot agree, or your complaint remains unresolved after eight weeks, you may be able to take it to an independent alternative dispute resolution scheme. We will confirm the scheme and how to contact it in writing.
Read our complaints code of practice